Getting Started at BCCC

Beaufort County Community College offers many useful resources and the Distance Education team wants to make sure you have access to them. Please use the step-by-step guides below to help you get started. If you have questions or need individual support, please contact blackboard@beaufortccc.edu or itsupport@beaufortccc.edu and we’ll be happy to help.

How-To Quick Guides

• Authenticator App Directions
• Self Service – Password Reset Directions
• Microsoft 365 Install Directions

Tech Support

YOUR BROWSER MATTERS!

• Use Chrome for best results (Safari for Mac users). Firefox and Edge are also compatible. Using other browsers may result in navigation and content access issues.
• Use the Browser Checker to see if your browser supports the most recent release of Blackboard.

TROUBLESHOOTING TIPS!

If you are having technical issues, follow the steps below before contacting support. Most of the time, completing these steps will fix the issue.

1. Log out of your current browser.
2. Open your Chrome browser.
3. Make sure Chrome is up-to-date.
   • Updating Your Browser
4. Clear Chrome cache and cookies.
   • Clearing Cache & Cookies
5. If your device has a Windows operating system, make sure Windows is up-to-date.
   • Update Windows

NEXT STEPS

After completing these steps, log back in to Blackboard to see if the issue has resolved. If not, try the next step below.

1. Try a different browser. Please use the most current browser versions:
   • Firefox directions
   • Edge directions

Still having trouble?

You have our support! Please contact our support team during regular business hours or the 24/7 HelpDesk at any time. Help is only a phone call or email away.

Kate Purvis, Director of Distance Education
(252) 940-6247
blackboard@beaufortccc.edu

Paula Cox, Assistant Blackboard Administrator
(252) 940-6342
blackboard@beaufortccc.edu

24/7 HelpDesk (Log in issues and more!)
855-588-2926
https://help.beaufortccc.edu

IT Support (Log in issues, Authenticator app issues, and more!)
252-940-6300
itsupport@beaufortccc.edu